Terms & Conditions

🌸 Fantasy Flowers – Terms & Conditions

📦 Orders & Payments

• All orders must be paid in full before processing.
• Prices listed online are subject to change without prior notice.
• A delivery fee applies to all orders.

🚚 Delivery Policy

• Deliveries are made during business hours unless otherwise arranged.
• While we strive to meet requested times, exact delivery slots cannot be guaranteed.
• If the recipient is unavailable, flowers may be left with a third party (e.g., receptionist, security, or neighbor) unless otherwise instructed.

🌼 Product Availability & Substitutions

• Flowers are seasonal and subject to availability.
• Images on our online store are for illustration purposes only. Actual arrangements may vary in color, size, or flower type depending on stock and seasonal changes.
• We reserve the right to substitute flowers of equal or greater value while maintaining the overall style and theme.

💳 Refunds & Returns

• Due to the perishable nature of flowers, refunds or exchanges are only considered if the product is defective or significantly different from what was ordered.
• Complaints must be lodged within 24 hours of delivery with photographic evidence.

🔒 Privacy & Data Protection

• Customer information is used solely for processing orders and deliveries.
• Fantasy Flowers respects your privacy and will not share personal details with third parties without consent.

⚖️ Liability

• Once delivered, responsibility for the flowers passes to the recipient.
• We are not liable for damage caused by mishandling, incorrect storage, or failure to follow care instructions.

✨ Amendments

• These Terms & Conditions may be updated at any time. Customers are encouraged to review them regularly.